We are confident that you will find our Portuguese course Pequenos Falantes valuable and effective. If, for any reason, you are not satisfied with the course, we offer a 30-day money-back guarantee. Please read the following terms and conditions carefully to understand our refund policy:
Eligibility Criteria
- Usage Limitations:
- Refunds are available to users who have not completed more than 3 lessons of the course content (30% of the course).
- Engagement Requirements:
- Users must have participated in their online private class after each completed lesson.
- Users must have completed at least 2 lessons to ensure they gave the course a fair try.
- Age Requirement:
- The child enrolled in the course must be between the ages of 8 and 12 years old.
Request Process
- Time Frame:
- Refund requests must be made within 30 days of the purchase date.
- Form Submission:
- Users must fill out the refund request form available on our website, providing details about their experience and reason for the refund request.
Refund Limitations
- One-Time Use:
- The money-back guarantee can only be used once per user. If a user has previously requested and received a refund, they are not eligible for another refund on future purchases.
- Payment Method:
- Refunds will be issued using the original payment method.
- Processing Time:
- Refunds will be processed within 10 business days after the refund request has been approved.
Exclusions
- Discounted Products:
- Courses purchased at a discount or during a special promotion are not eligible for a refund.
If you have any questions or need assistance, please contact our customer support team.
