We are confident that you will find our Portuguese course Pequenos Falantes valuable and effective. If, for any reason, you are not satisfied with the course, we offer a 30-day money-back guarantee. Please read the following terms and conditions carefully to understand our refund policy:

Eligibility Criteria

  1. Usage Limitations:
    • Refunds are available to users who have not completed more than 3 lessons of the course content (30% of the course).
  2. Engagement Requirements:
    • Users must have participated in their online private class after each completed lesson.
    • Users must have completed at least 2 lessons to ensure they gave the course a fair try.
  3. Age Requirement:
    • The child enrolled in the course must be between the ages of 8 and 12 years old.

Request Process

  1. Time Frame:
    • Refund requests must be made within 30 days of the purchase date.
  2. Form Submission:
    • Users must fill out the refund request form available on our website, providing details about their experience and reason for the refund request.

Refund Limitations

  1. One-Time Use:
    • The money-back guarantee can only be used once per user. If a user has previously requested and received a refund, they are not eligible for another refund on future purchases.
  2. Payment Method:
    • Refunds will be issued using the original payment method.
  3. Processing Time:
    • Refunds will be processed within 10 business days after the refund request has been approved.

Exclusions

  1. Discounted Products:
    • Courses purchased at a discount or during a special promotion are not eligible for a refund.

If you have any questions or need assistance, please contact our customer support team.